Recruitment Agency 
21 - 50
Results include remote roles
Filter by workplace to select only on-site or hybrid roles
2
Jobs
How's your job search on our site?
Share your feedback to help us improve.
Page 1 of 1
Birmingham, West Midlands (On-site)
£29,099 per year
Full-time
Permanent
Job description
DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM?
Our client is recruiting for the following exciting and rewarding position:
Helpline Team Leader (Full Time)
Location: Erdington, Birmingham
Hours: 37.5 hours per week
Salary: £29,099 per annum
The Helpline provides advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public.
Our client is looking for people who can work under pressure, remain calm and have excellent communication skills. As team leader to the helpline, you will provide support to a team of helpline workers and volunteers alongside taking calls.
Their Helpline positions are office based at the Erdington location. The Helpline operates between the hours of 9am to 11pm, seven days a week and 365 days a year. Employees work on a rota basis, which will include evenings, weekends, and holidays.
Shifts are 9am to 5pm and 3pm to 11pm. This is an on-site role, and no hybrid working is available.
Benefits include an attractive defined contribution pension scheme, Paycare which offers employees affordable cover for a range of healthcare treatments; Employee Assistance Programme which includes free counselling and a comprehensive training programme.
Their people are key to the success of the organisation, and they are recognised as a Mindful Employer as well as achieving gold standard success in Investors in People.
They welcome applications from people who have experienced mental health difficulties.
Candidates must have the right to work in the UK for a minimum of 12 months. They are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Closing date for applications is Thursday 18th June 2026
Interviews to take place on Friday 26th June 2026
Organisation
Posted on: 04 June 2026
Closing date: 18 June 2026 at 23:30
Job ref: NTX1209115
Tags: Advice / Information, Customer Service, Counselling, Customer support, Health / Medical, Mental Health
Does something look incorrect in this job listing?
Thank you!
Brent, England (Hybrid)
£29252 per annum
Part-time (32 hours across 4 days (Monday–Thursday))
Contract (FTC to 20th April 2027)
Job description
TPP Recruitment is supporting a small, community-based charity to recruit an Interim Advice Manager on a fixed-term basis. This Interim Advice Manager role is a brilliant opportunity to lead a vital service supporting people facing real hardship, while also shaping systems, quality, and service development during a period of change.
Details
About the Organisation
This is a frontline charity tackling poverty and food insecurity and supporting people to move from crisis towards longer-term stability. The organisation’s advice offer is a key part of that support, delivering timely, high-quality guidance to people navigating complex challenges.
About the Role
As Interim Advice Manager, you’ll manage an advice service across multiple sites, leading staff and volunteers who deliver advice on benefits, housing, debt and immigration. You’ll combine hands-on delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, including the Head of Advice, to help implement new initiatives and strengthen the service’s impact
Key Responsibilities
Skills / Experience Required
To Apply
Interview Process
Deadline for Applications
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Details
- Salary: £36,565 FTE (£29,252 pro rata)
- Location: Brent, Northwest London
- Working Pattern: 32 hours across 4 days (Monday–Thursday)
- Working arrangements: Hybrid (2 days per week on site)
- Contract: Fixed term to 20th April 2027
About the Organisation
This is a frontline charity tackling poverty and food insecurity and supporting people to move from crisis towards longer-term stability. The organisation’s advice offer is a key part of that support, delivering timely, high-quality guidance to people navigating complex challenges.
About the Role
As Interim Advice Manager, you’ll manage an advice service across multiple sites, leading staff and volunteers who deliver advice on benefits, housing, debt and immigration. You’ll combine hands-on delivery (including a small caseload) with oversight of quality, compliance, and continuous improvement. You’ll work closely with senior colleagues, including the Head of Advice, to help implement new initiatives and strengthen the service’s impact
Key Responsibilities
- Lead day-to-day delivery of the advice service, including setting objectives, managing performance, and providing supervision and feedback to staff and volunteers
- Hold a small caseload to stay connected to frontline delivery and community needs
- Maintain high-quality, compliant advice provision, ensuring delivery aligns with funder expectations and internal standards
- Use case management systems to report on cases and outcomes, supporting funding needs and future applications
- Drive service development, reviewing procedures, improving systems, and supporting expansion aligned to organisational strategy
- Undertake quality assurance activity (including case checking and advice audits) and keep colleagues informed of relevant policy/legislation changes
- Support effective volunteer management, including induction, support, supervision and retention activity
- Contribute to budgets, monitoring, evaluation, stakeholder feedback, and action planning to strengthen service effectiveness
- Work within the Advice Quality Standard (AQS) framework, ensuring policies and procedures remain current and audit-ready
Skills / Experience Required
- At least 3 years’ experience in welfare advice or casework within the charity sector
- Strong people management experience (including supporting and developing staff/volunteers)
- Strong project/service improvement experience, with confidence managing competing priorities
- Knowledge across welfare benefits, housing, debt and/or immigration, plus safeguarding understanding
- Confidence using case management systems and using data to inform reporting and improvements
- Experience of the Advice Quality Standard, work with refugees and asylum seekers, and/or community language skills (e.g., Arabic, Farsi, Somali) – desirable
To Apply
- If you’re ready to inspire others and be part of a team dedicated to saving lives, we’d love to see your CV!
Interview Process
- Stage 1: informal screening call (fit, motivation, and values alignment)
- Stage 2: formal in-person interview
Deadline for Applications
- Monday 1st June 2026, 9am
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 26 May 2026
Closing date: 25 June 2026 at 23:59
Job ref: J82611
Tags: Advice / Information
Does something look incorrect in this job listing?